Terms of Service
Terms of Service
Terms of Service
Effective date: 10 Nov 2025
Company: Mia Labs AB, org.nr 559552-1518, Upplandsgatan 68, hello@matchmakinglabs.com.
Terms of Service
Effective date: 10 Nov 2025
Company: Mia Labs AB, org.nr 559552-1518, Upplandsgatan 68, hello@matchmakinglabs.com.
1) What we do
We run an introduction service for adults (18+). We create profiles, assess compatibility, and introduce users one at a time. When both users accept an introduction, you can spend one Date Credit to receive a date, time, and a well-known public meetup address. We do not book venues or host the date, and we’re not responsible for what happens during or after the meetup.
1) What we do
We run an introduction service for adults (18+). We create profiles, assess compatibility, and introduce users one at a time. When both users accept an introduction, you can spend one Date Credit to receive a date, time, and a well-known public meetup address. We do not book venues or host the date, and we’re not responsible for what happens during or after the meetup.
2) Who can use the service
2) Who can use the service
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Territory: Sweden.
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Territory: Sweden.
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Territory: Sweden.
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Age: 18+ only.
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Age: 18+ only.
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Age: 18+ only.
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Accounts: Consumers only, one account per person.
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Accounts: Consumers only, one account per person.
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Accounts: Consumers only, one account per person.
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Verification: We verify manually. You must give accurate information and keep it updated.
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Verification: We verify manually. You must give accurate information and keep it updated.
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Verification: We verify manually. You must give accurate information and keep it updated.
3) How introductions work
3) How introductions work
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We use automated compatibility scoring + human review before an introduction is shown.
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We use automated compatibility scoring + human review before an introduction is shown.
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We use automated compatibility scoring + human review before an introduction is shown.
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You see one introduction at a time and can accept or decline.
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You see one introduction at a time and can accept or decline.
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You see one introduction at a time and can accept or decline.
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If both accept, you can spend one Date Credit to receive the meetup details.
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If both accept, you can spend one Date Credit to receive the meetup details.
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If both accept, you can spend one Date Credit to receive the meetup details.
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We may show a short “why you match” explanation.
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We may show a short “why you match” explanation.
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We may show a short “why you match” explanation.
4) Date Credits & prices
4) Date Credits & prices
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What a Date Credit buys: one facilitated meetup (date, time, and public address) after mutual acceptance.
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What a Date Credit buys: one facilitated meetup (date, time, and public address) after mutual acceptance.
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What a Date Credit buys: one facilitated meetup (date, time, and public address) after mutual acceptance.
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Prices: The current price (incl. moms) is shown in-app before purchase.
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Prices: The current price (incl. moms) is shown in-app before purchase.
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Prices: The current price (incl. moms) is shown in-app before purchase.
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Processor: Stripe.
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Processor: Stripe.
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Processor: Stripe.
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When charged: Only when both accept and you proceed to get the meetup details.
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When charged: Only when both accept and you proceed to get the meetup details.
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When charged: Only when both accept and you proceed to get the meetup details.
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No subscriptions. Credits expire only if stated in-app.
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No subscriptions. Credits expire only if stated in-app.
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No subscriptions. Credits expire only if stated in-app.
5) Cancellations, no-shows, rescheduling
5) Cancellations, no-shows, rescheduling
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Cancel ≥ 3 days before the scheduled meetup: the Date Credit is refunded.
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Cancel ≥ 3 days before the scheduled meetup: the Date Credit is refunded.
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Cancel ≥ 3 days before the scheduled meetup: the Date Credit is refunded.
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Cancel < 3 days: no refund.
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Cancel < 3 days: no refund.
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Cancel < 3 days: no refund.
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Force majeure: Date Credit is refunded.
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Force majeure: Date Credit is refunded.
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Force majeure: Date Credit is refunded.
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Lateness: If one user is 30+ minutes late and the other leaves, the punctual user gets the Date Credit refunded; the late user does not.
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Lateness: If one user is 30+ minutes late and the other leaves, the punctual user gets the Date Credit refunded; the late user does not.
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Lateness: If one user is 30+ minutes late and the other leaves, the punctual user gets the Date Credit refunded; the late user does not.
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Rescheduling: Treated as a cancellation + new booking; the same time windows apply.
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Rescheduling: Treated as a cancellation + new booking; the same time windows apply.
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Rescheduling: Treated as a cancellation + new booking; the same time windows apply.
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If we cannot facilitate the meetup after purchase (e.g., the other user declines, no overlapping times, or comparable operational reasons), we refund the Date Credit.
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If we cannot facilitate the meetup after purchase (e.g., the other user declines, no overlapping times, or comparable operational reasons), we refund the Date Credit.
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If we cannot facilitate the meetup after purchase (e.g., the other user declines, no overlapping times, or comparable operational reasons), we refund the Date Credit.
6) Right of withdrawal
Date Credits are digital services delivered immediately after mutual accept when you choose to receive the meetup details. At purchase you will be asked to (i) request immediate performance and (ii) acknowledge that you lose the 14-day withdrawal right for that credit. This does not affect your statutory remedies if the service is not provided as described.
6) Right of withdrawal
Date Credits are digital services delivered immediately after mutual accept when you choose to receive the meetup details. At purchase you will be asked to (i) request immediate performance and (ii) acknowledge that you lose the 14-day withdrawal right for that credit. This does not affect your statutory remedies if the service is not provided as described.
7) Safety & conduct
Use the public meetup address respectfully and act lawfully. No harassment, discrimination, threats, or illegal conduct. We may temporarily bench/suspend accounts for no-shows, abuse, fraud, or safety concerns. We are not an emergency or professional service.
7) Safety & conduct
Use the public meetup address respectfully and act lawfully. No harassment, discrimination, threats, or illegal conduct. We may temporarily bench/suspend accounts for no-shows, abuse, fraud, or safety concerns. We are not an emergency or professional service.
8) User content & IP
You keep the IP in your profile content (text, photos). You grant us a non-exclusive, worldwide, royalty-free license to host, use, and display your content to operate and improve the service you requested.
Model training (opt-in): We will only use your content to improve models if you explicitly opt in. If you opt in, we will use it anonymised for that purpose; you can withdraw consent at any time in settings (withdrawal does not affect past processing already performed).
8) User content & IP
You keep the IP in your profile content (text, photos). You grant us a non-exclusive, worldwide, royalty-free license to host, use, and display your content to operate and improve the service you requested.
Model training (opt-in): We will only use your content to improve models if you explicitly opt in. If you opt in, we will use it anonymised for that purpose; you can withdraw consent at any time in settings (withdrawal does not affect past processing already performed).
9) Privacy & data
We process personal data as described in our Privacy Policy. Key points:
9) Privacy & data
We process personal data as described in our Privacy Policy. Key points:
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Lawful bases: contract (core matching and introductions), legitimate interests (fraud/security), consent (marketing; model training).
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Lawful bases: contract (core matching and introductions), legitimate interests (fraud/security), consent (marketing; model training).
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Lawful bases: contract (core matching and introductions), legitimate interests (fraud/security), consent (marketing; model training).
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Sensitive data: you may choose to share certain sensitive traits to improve compatibility; we only process such data with your explicit consent, which you can withdraw at any time.
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Sensitive data: you may choose to share certain sensitive traits to improve compatibility; we only process such data with your explicit consent, which you can withdraw at any time.
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Sensitive data: you may choose to share certain sensitive traits to improve compatibility; we only process such data with your explicit consent, which you can withdraw at any time.
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Retention: we keep account and profile data for 30 days after closure, then delete or anonymise. Payment/finance records may be kept longer where required by law.
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Retention: we keep account and profile data for 30 days after closure, then delete or anonymise. Payment/finance records may be kept longer where required by law.
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Retention: we keep account and profile data for 30 days after closure, then delete or anonymise. Payment/finance records may be kept longer where required by law.
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Vendors/Transfers: We prioritize EU-based vendor.
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Vendors/Transfers: We prioritize EU-based vendor.
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Vendors/Transfers: We prioritize EU-based vendor.
Your GDPR rights (access, delete, object, etc.) apply; contact us at [support email].
Your GDPR rights (access, delete, object, etc.) apply; contact us at [support email].
10) Communications
10) Communications
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Transactional: We send essential service messages by email/SMS/push (e.g., verification, introductions, schedule).
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Transactional: We send essential service messages by email/SMS/push (e.g., verification, introductions, schedule).
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Transactional: We send essential service messages by email/SMS/push (e.g., verification, introductions, schedule).
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Marketing: Only with your opt-in; each marketing email/SMS includes an unsubscribe method.
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Marketing: Only with your opt-in; each marketing email/SMS includes an unsubscribe method.
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Marketing: Only with your opt-in; each marketing email/SMS includes an unsubscribe method.
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Push: Enabled by default; you can turn it off in device settings.
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Push: Enabled by default; you can turn it off in device settings.
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Push: Enabled by default; you can turn it off in device settings.
11) Reporting & moderation
You can report profiles or date behaviour in-app. We review reports and may remove content or restrict accounts. We will notify you of significant moderation actions and provide a way to respond or appeal. Contact point for users and authorities: [support email]. Languages: Swedish and English.
11) Reporting & moderation
You can report profiles or date behaviour in-app. We review reports and may remove content or restrict accounts. We will notify you of significant moderation actions and provide a way to respond or appeal. Contact point for users and authorities: [support email]. Languages: Swedish and English.
12) Service changes, disclaimer
Features may change. We aim for reasonable availability but do not promise uninterrupted service. If we make material ToS changes that negatively affect you, we will give 30 days’ notice; you may stop using the service before changes take effect.
12) Service changes, disclaimer
Features may change. We aim for reasonable availability but do not promise uninterrupted service. If we make material ToS changes that negatively affect you, we will give 30 days’ notice; you may stop using the service before changes take effect.
13) Liability
We provide the service with reasonable care and skill, but we are not responsible for other users’ actions or for your offline interactions. Nothing in these Terms limits liability that cannot be limited under Swedish law (e.g., for intent or gross negligence). Your statutory consumer rights remain unaffected.
13) Liability
We provide the service with reasonable care and skill, but we are not responsible for other users’ actions or for your offline interactions. Nothing in these Terms limits liability that cannot be limited under Swedish law (e.g., for intent or gross negligence). Your statutory consumer rights remain unaffected.
14) Law, disputes & consumer help
These Terms are governed by Swedish law. If you live in the EEA, you may bring claims in the courts of your habitual residence. Swedish consumers can also turn to ARN (Allmänna reklamationsnämnden) for out-of-court dispute resolution. You can always contact us at [support email].
14) Law, disputes & consumer help
These Terms are governed by Swedish law. If you live in the EEA, you may bring claims in the courts of your habitual residence. Swedish consumers can also turn to ARN (Allmänna reklamationsnämnden) for out-of-court dispute resolution. You can always contact us at [support email].
15) Miscellaneous
15) Miscellaneous
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Force majeure: We are not liable for events beyond our reasonable control.
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Force majeure: We are not liable for events beyond our reasonable control.
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Force majeure: We are not liable for events beyond our reasonable control.
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Transactional: We send essential service messages by email/SMS/push (e.g., verification, introductions, schedule).
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Transactional: We send essential service messages by email/SMS/push (e.g., verification, introductions, schedule).
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Transactional: We send essential service messages by email/SMS/push (e.g., verification, introductions, schedule).
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Assignment: We may transfer these Terms in connection with a merger, acquisition, or sale of assets; we will notify you if that happens.
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Assignment: We may transfer these Terms in connection with a merger, acquisition, or sale of assets; we will notify you if that happens.
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Assignment: We may transfer these Terms in connection with a merger, acquisition, or sale of assets; we will notify you if that happens.
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Severability: If a term is invalid, the rest remains in force.
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Severability: If a term is invalid, the rest remains in force.
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Severability: If a term is invalid, the rest remains in force.
Imprint
Company Name: Mia Labs AB,
Org.nr: 559552-1518,
Address Upplandsgatan 68, Stocholm,
Support mail: hello@matchmakinglabs.com
Imprint
Company Name: Mia Labs AB,
Org.nr: 559552-1518,
Address Upplandsgatan 68, Stocholm,
Support mail: hello@matchmakinglabs.com
Copyright@2025
Copyright@2025
Copyright@2025